How to use KrushiSarva

Sign in and set up

Use this to create your account and tell the app about your farm.

1. Open the app and tap Get started.
2. Enter your 10-digit mobile number.
3. Tick I agree to the Terms and Privacy Policy, then tap Send OTP.
4. Enter the 6-digit code from the SMS and tap Verify OTP.
5. Choose your language and tap Next.
6. Enter your name and district, add your farm details, then tap Complete Setup.

Tip: Only your name and district are required. Tap Skip to add farm details later.

Scan a sick crop

Use this to find out what is wrong with a crop from a photo and get treatment steps.

1. Open the Krushi AI tab and tap Krushi Drishti.
2. Choose the affected crop, then tap Next: Describe Symptoms.
3. Select the symptoms you see and how much of the crop is affected.
4. Tap Next: Take Photo, then Take Photo or Choose from Gallery.
5. Tap Run AI Diagnosis and wait 15–30 seconds.
6. Read the Diagnosis Report: severity, what to do now, and the treatment plan.

Tip: Take the photo in daylight, 20–30 cm from the affected leaf. If the photo is too unclear to read, it does not count towards your monthly limit.

Ask Krushi AI

Use this to ask farming questions by typing or speaking.

1. Open the Krushi AI tab and tap the Ask Krushi Intelligence... bar.
2. Type your question, or tap a suggestion such as My crop has yellow spots.
3. To speak instead, tap the mic and talk in Hindi or English.
4. For a full spoken conversation, open Krushi Vaani under AI Tools.
5. Find past answers under Chat history or Voice history.

Tip: Krushi AI is free to use. Each account has a fair monthly limit on scans and chats, and it resets on the 1st of every month.

Check weather and mandi prices

Use this to plan farm work around the weather and to find the best market price.

1. Open the Krushi AI tab and tap Weather.
2. See current conditions, the hourly and 7-day forecast, alerts and farming advice.
3. Go back and tap Mandi Bhav.
4. Tap the crop card to choose your crop.
5. Choose your state and district to see mandi prices, highest first.

Tip: When you are offline, Weather shows the last saved forecast and how old it is.

Buy farm inputs

Use this to order seeds, fertilisers, tools and other inputs.

1. Open the Shop tab. Search, or tap a category.
2. Open a product and tap Add to Cart.
3. Tap the cart icon, check the quantities, then tap Proceed to Checkout.
4. Choose a saved address or tap Add New Address, then tap Continue.
5. Check the order summary and tap Proceed to Payment.
6. Choose Cash on Delivery, or an online option if one is shown, then confirm.

Tip: For Cash on Delivery the button says Place Order. For online payment it opens a secure payment page.

Track or cancel an order

Use this to see where your order is, or to cancel it.

1. Open the Account tab and tap My Orders.
2. Tap Track order to see each step of the delivery, with times.
3. When the goods arrive, check them before you share the Delivery code.
4. To cancel, tap Cancel Order, then confirm with Cancel order.

Tip: You can cancel only before the shop confirms the order. If you paid online, the refund usually reaches your account in 5–7 working days.

Buy or sell livestock

Use this to find animals near you, or to sell your own animal.

1. Open the Animals tab. Filter by animal type, distance or price.
2. Tap an animal to see its details, then tap Chat with Seller or Call Seller.
3. To sell, tap Post an Ad.
4. Add up to 4 photos, choose the animal type, and enter breed, age, weight and price.
5. Tap Post Free Listing.

Tip: Always see the animal in person, and pay only after you receive it.

Rent machinery or labour

Use this to hire a tractor or farm workers, or to earn money by listing your own.

1. Open the Rent tab and choose Machinery or Workers.
2. For machinery, tap Book Now and choose start and end dates on the calendar.
3. Add a note and tap the booking button. If it says Pay & book, pay the advance.
4. For workers, open a profile and tap Call Now to hire directly.
5. To list your own, tap List Your Machinery or Register as Worker.

Tip: A booking is confirmed only when the owner accepts it. You get a notification when they do.

Record farm work

Use this to keep a dated diary of the work, costs and income for each crop.

1. Open the My Farm tab. If it is empty, tap Add your first farm.
2. Tap Start a crop cycle and choose the crop, season and area.
3. Under Log today, tap an activity, or tap More for the full list.
4. Fill in the details and tap the save button at the bottom.
5. Open the crop to see all its activity, costs and Growth story.

Tip: Record costs and sales as they happen, so you can see your profit for the season.

Send a crop report to a shop

Use this to get product advice from a nearby Krushi Seva Kendra after a crop scan.

1. After a crop scan, scroll down your diagnosis report.
2. Tap Send to Krushi Kendra to see registered shops near you.
3. Choose a shop, add a note if you wish, and send it.
4. When the shop replies, its advice and suggested products appear on your report.

Tip: You can add the shop's suggested products to your cart, or call the shop from the report.

Delete your account

Use this to permanently erase your personal data.

1. Open the Account tab and scroll down.
2. Tap Delete my account and read what will be erased and what will be kept.
3. Tap Continue. A 6-digit code is sent to your phone.
4. Enter the code and tap Delete forever.

Tip: Past orders and bookings are kept for tax records, but they are no longer linked to you.

Sign in to the app

This is how you get into the seller app with your mobile number.

1. Open the app and tap Get started.
2. Enter your 10-digit mobile number.
3. Tick the box to agree to the Terms and Privacy Policy.
4. Tap Send OTP and enter the code from the SMS.
5. A new seller sees the business profile form first. An existing seller sees the dashboard.

Tip: The seller app uses the same phone account as the KrushiSarva farmer app.

Complete business profile and KYC

This tells KrushiSarva who you are, so that your shop can be verified.

1. Under Business Identity, enter your display name and choose a Business Type.
2. Add your location: PIN code, district, taluka and village or town.
3. Under GST Details, enter your GST number or tick I don't have a GST number.
4. Type your bank account number, IFSC code, and your Aadhaar or PAN number.
5. If you are a new seller, tick the consent box. Then tap Save Business Profile.
6. Your KYC Status shows Pending verification until KrushiSarva checks your details.

Tip: You can prepare products before approval, but nothing goes on sale until your KYC shows Verified. If it is rejected, the app shows the reason. Correct the details and save again.

Add a product

This puts a product on sale in the KrushiSarva store.

1. On the dashboard, tap Add product.
2. Under Find your product, type at least 3 letters of the name or brand.
3. If you find your product, tap Sell this. If it is not listed, tap Add a new product.
4. Fill in the Selling Price (₹), the stock and the other required details.
5. Tap List Product.
6. A product already in the catalogue goes live. A new product waits for KrushiSarva review first.

Tip: In My products you can edit or delete a product, or turn its switch off to hide it from buyers.

Handle an order

This takes a farmer's order from new to delivered.

1. On the dashboard, tap Orders and open the new order.
2. Tap Mark as Confirmed to accept it.
3. When you leave with the goods, tap Mark as Out for delivery.
4. At the door, tap Mark as Delivered. Then enter the farmer's 4-digit delivery code.
5. If the farmer cannot give the code, tap Deliver without code and choose a reason.
6. Before the goods leave, tap Cancel order if needed. After they leave, tap Could not deliver.

Tip: Use the Call and Map buttons on the order to reach the farmer.

Check payment status

This tells you whether to collect money when you deliver an order.

1. Open Orders and find the order.
2. Read the payment line on the order card.
3. Collect ₹… in cash means cash on delivery. Collect that full amount once.
4. Paid online or Already paid means you must not collect cash.
5. Not paid online. Collect ₹… on delivery means the online payment did not go through.

Tip: The amount shown includes any delivery charge.

Reply to a crop report

This lets you advise a nearby farmer who sent you an AI crop diagnosis.

1. On the dashboard, tap Received Crop Reports.
2. Choose the Pending tab and open a report.
3. Read the Diagnosis Summary, the symptoms, the crop photo and the Farmer's note.
4. Write your advice under Recommended pesticide / fungicide / dose.
5. If you wish, choose up to 10 products under Suggest products from your shop.
6. Turn on I have this in stock if you have it. Then tap Send recommendation.

Tip: Tap Call farmer if you need more details. To change your advice later, use Update recommendation.

Manage your seller account

This covers reviews, delivery areas, notifications and deleting your account.

1. On the dashboard, tap Profile.
2. Open Ratings & reviews to read what buyers said after delivery.
3. Open Delivery areas to set PIN codes, delivery days and any extra charge.
4. Use the Notifications switch to turn order alerts on or off.
5. To leave KrushiSarva, tap Delete my account. Confirm with the code sent by SMS.

Tip: Deleting cannot be undone. It also deletes your farmer app account, because both apps use one account. Past orders are kept for tax records.

Sign in and find your way

Staff sign in with their own account and only see the areas their role allows.

1. Enter your phone number and choose Send OTP.
2. Type the code you receive and choose Verify & sign in.
3. Use the left sidebar. Pages are grouped, such as Marketplace and Finance.
4. Press Ctrl+K, or choose Jump to…, and type a page name.

Tip: If your role does not cover a page, that page does not appear in your sidebar.

Review seller KYC

This checks a seller's identity and bank details before they can sell.

1. Open KYC / Sellers. It lists sellers waiting for review.
2. Open a seller to see the details they submitted.
3. Choose Verify to approve. The seller can then put products on sale.
4. Choose Reject and write a reason. The seller is shown this reason.
5. A rejection takes their products off sale. They can correct and resubmit.

Tip: Bank and ID numbers stay hidden until a reviewer asks to see them and gives a reason.

Manage the product catalogue

This keeps the store's product list accurate and up to date.

1. Open Products under Marketplace. Search by name or filter by active items.
2. Choose Add product. Names can be in English, Hindi and Marathi.
3. Select a product to Activate, Deactivate, Feature or Remove it.
4. Choose Export CSV to download the list as currently filtered.
5. Choose Import CSV, then Preview to check the rows before Confirm import.

Tip: Export first to get the exact column layout for an import. Remove hides a product but does not delete it.

Watch payments and refunds

This shows where each customer payment stands and finds payments that need a person to act.

1. Open Payment Intents under Finance.
2. Use the Paid, no order and Refund by hand views to find problem payments.
3. Open a payment to see its reference for a manual refund.
4. In Orders, choose Refund order and give a reason.

Tip: Refund by hand lists only the automatic refunds that failed.

Handle trust and safety

This covers flagged content, possible fraud and disputes between users.

1. Open Moderation to see reviews and products flagged automatically.
2. Open an item and read why it was flagged. Choose Approve or Reject.
3. Open Fraud Clusters to review accounts that may be linked.
4. In Disputes, choose New dispute for an animal-trade, rental or order problem.
5. Assign the dispute and update its status. Resolving it needs a written resolution.

Check the audit log

This is a read-only record of sensitive actions that staff have taken.

1. Open Audit Log under Compliance (DPDP).
2. Each row shows when it happened, the action, the record and the staff member.
3. Filter by action, or by type of record such as User.
4. Choose Export CSV to save the current page.

Tip: Dispute resolutions and every request to see hidden details are recorded here.